Working from home has never been more accessible, and one of the best remote job opportunities today is email-based customer support. Companies are actively hiring for remote positions where employees can earn between $17 to $60 per hour by responding to customer inquiries via email—without making a single phone call.
These roles are ideal for anyone looking for:
A flexible remote job with full-time or part-time opportunities.
A non-customer-facing position that does not require phone interactions.
A stable work-from-home job with competitive pay and benefits.
Additionally, AI tools like ChatGPT can help streamline your workflow by generating professional and polished responses, making the job even easier.
Below is a list of six reputable companies hiring for email-based customer support positions, including details on pay, job requirements, and direct application links.
Six Companies Hiring for Email Support Roles
1. Squarespace – Customer Support Associate
Company Overview: Squarespace is a leading website-building platform that provides businesses and individuals with the tools to create professional websites, online stores, and branding solutions.
Locations Hiring: Remote positions available in the USA (including Hawaii) and Australia.
Pay: $17.55 per hour, though pay varies by location.
Job Type: Full-time, remote position.
Responsibilities:
Respond to customer inquiries primarily via email and live chat (90% of communication is typing-based).
Assist with technical issues, including website setup, account management, billing, and domain configurations.
Stay updated on the latest product features to provide accurate assistance.
Benefits:
Fully covered health insurance
Retirement benefits
20 weeks of paid parental leave
$100/month remote work stipend to support work-from-home needs
Employee Reviews: Rated 4.0 out of 5 overall, with a 4.7 rating for benefits.
How to Apply:
2. Shopify – Technical Support Specialist
Company Overview: Shopify is a well-known e-commerce platform that enables businesses to build and manage online stores.
Locations Hiring: Remote positions available in North America (Canada preferred).
Pay: $46,000 - $69,000 per year, which equates to approximately $22 to $33 per hour.
Job Type: Full-time, remote position.
Responsibilities:
Provide email-based customer support to Shopify store owners.
Assist with troubleshooting technical issues related to store setup, payments, and integrations.
Work collaboratively with internal teams to resolve more complex issues.
Benefits:
Competitive salary with performance bonuses
Comprehensive health insurance
Paid training and professional development opportunities
Wellness and mental health support programs
Employee Reviews: Rated 3.3 out of 5 overall, with a 4.5 rating for benefits.
How to Apply:
3. Order Desk – Technical Support Specialist
Company Overview: Order Desk is a workflow automation platform that helps businesses manage order fulfillment across multiple sales channels.
Pay: Up to $58,000 per year, or approximately $28 per hour.
Job Type: Full-time, remote position.
Responsibilities:
Provide email-based technical support to customers.
Troubleshoot order management and automation issues.
Document support processes and update the company knowledge base.
Benefits:
Flexible paid time off
Paid parental leave
Home office technology upgrade program
Wellness and health benefits
Employee Reviews: Rated 5.0 out of 5, making it one of the highest-rated companies on this list.
How to Apply:
4. Inksub – WordPress Support Specialist
Company Overview: Inksub is a WordPress-focused company that provides support and technical assistance to website owners.
Pay: $20 to $50 per hour, depending on experience.
How to Apply:
5. QuickMail – Technical Support Specialist
Company Overview: QuickMail is a platform that helps businesses automate email and LinkedIn outreach.
Pay: $25 to $60 per hour.
Location: Remote, with preference for candidates in European time zones.
Requirements:
Experience with email marketing or CRM software is preferred.
How to Apply:
6. Stable – Customer Support Specialist
Company Overview: Stable provides email-based customer support for various business clients.
Pay: $17 to $45 per hour.
Responsibilities:
Manage email workflows
Troubleshoot customer concerns related to software and product usage
How to Apply:
How to Write Professional Emails Using AI
AI-powered tools like ChatGPT can assist in writing polished, professional customer service emails.
Example Prompt for ChatGPT:
If a customer submits a complaint about their website not loading properly, use the following ChatGPT prompt:
"Respond to this customer email with Squarespace policy and procedure in mind. Here is the email from the customer (COPY AND PASTE EMAIL HERE)."
Why Use AI for Email Support?
Ensures professional tone and structured responses
Saves time by automating repetitive responses
Helps maintain policy compliance and accuracy
Final Thoughts
If you are looking for a high-paying, flexible work-from-home job, these email support roles offer an excellent opportunity.
Why These Jobs Stand Out:
No phone calls required
Consistent and reliable income
Work-from-home flexibility
Full-time benefits for many roles
To start your remote career in email-based customer support, check out the job application links above and apply today!
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